Overview

This Privacy Policy describes the information collected by Encantos Media Studios, PBC (“CW,” “we,” “us” or “our”) through our mobile applications and website and how we use that information.

We Collect Limited Information with Our Applications.

When you download and use our mobile applications for children, we don’t require you to provide any information and we don’t collect any information about you or your device, except we collect:

(i) non-personal information about the duration the mobile application is used and how it is used, such as the screens viewed and actions taken within the mobile applications, which is used solely to enhance and improve our applications; and

(ii) email addresses of parents who wish to receive our newsletter, with those email addresses used solely to send the newsletter.

When you use our mobile applications designed for adults and elect to utilize the social features of those applications, you may elect to provide us with your email address and other information only as permitted by you. We don’t store, share or disclose any of that information, other than email addresses which are used only to send you our newsletter as described below, and any other information is used solely to provide the features within those applications.

We Comply with the Children’s Online Privacy Protection Act

Our website and mobile applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

To Receive Our Newsletter, We Need Your Email Address

We provide a free, optional newsletter that parents can elect to receive by submitting a request on our website at canticosworld.com or by providing an email address through parent-specific portions of our mobile applications. Our collection of email addresses is only for the purpose of sending newsletters to parents and, to the extent such email address collection is governed by COPPA, such collection is made under Section 312.4(c)(3) of the COPPA rules effective July 1, 2013, which require that we notify you that:

(i) we are collecting the email address for the sole purpose of sending the newsletters;

(ii) we use the email address solely for that purpose and the email address is not combined with any other information; and

(iii) you may opt out of receiving the newsletter at any time by unsubscribing.
Our newsletter is provided through our third party service providers, so we share your email address with them for the sole purpose of fulfilling newsletter subscriptions.

When You Request Support, You May Send Us Email

We allow users to contact us if they have support questions about use of our mobile applications. If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”). We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013.

Information Sharing and Disclosure

We use your email address only for the purpose of sending the newsletter to you. We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances:

(i) We share your email address with our newsletter provider to deliver our newsletter to you.

(ii) We may share your Support Information with our support providers, but only for the purpose of providing support to you.

(iii) We may share your email address and/or Support Information: (a) to protect the security or integrity of our website and mobile applications, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013. For email addresses not subject to COPPA, such as email addresses collected through our mobile applications designed for adults, we may share those email addresses on a confidential basis in connection with a merger or acquisition involving our company.

Third Party Tools

We may integrate third party applications and tools into the Services to provide Users with a better experience, and continually improve the quality of the Services. These third party providers may perform functions that help us operate the Services and that require the collection or processing of user data on our behalf and subject to our instructions. Examples of such providers include, but are not necessarily limited to, payment processing services (e.g., Shopify Payments), email campaign providers (e.g., Braze), and analytics and performance data solutions (e.g., Google Analytics). Privacy inquiries regarding any of the integrated applications should be directed to using the contact information provided at the end of this document.

A Note about Push Notifications

For our iOS applications, we may send push notifications if the user opts in to receive them. Apple’s push notification process automatically provides us with a token which is identified to a specific device, enabling notifications to be sent to that device through Apple’s push notification service. The token is used only to send push notifications. The token is not disclosed and is not used for any other purpose or combined with any other information. We send push notifications to communicate information about how to interact with our applications. Notifications can be turned off through the “Notifications” tab within iOS “Settings.”

Cookies

When you visit our website, we may send cookies to your device that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.

Links to Third Party Sites

We may provide links and/or connections to third-party web sites or services from our website (we don’t allow links within our mobile applications). We are not responsible for the privacy practices or content of these third-party sites.

Reviewing your Information

If you would like to review the information we have collected, or if you would like us to delete and no longer collect or use your information you can contact us by email at [email protected] or mail us at:

Encantos Media Studios, PBC
4175 Higuera Street
Culver City, CA 90232

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please send us an email at [email protected] →